Terms of Service

1. Acceptance of Terms

By accessing Roofcrate.com or requesting roof inspection appointment deliveries, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Nature of Service & Exclusivity

Roofcrate operates as an appointment booking and qualification service for US residential roofing contractors.

• Each confirmed appointment is delivered exclusively to one roofing contractor for that scheduled slot.
• Roofcrate does not guarantee that any appointment will convert into a contract, signed deal, or insurance settlement. Roofing estimates, inspections, and project closing remain solely the contractor’s responsibility.

3. Pay-Per-Held Appointment & Fair Credit Policy

Contractors pay exclusively for appointments that are successfully booked and held in their designated territory:

• An appointment is deemed “held” when your representative visits the residence at the agreed time to conduct the inspection, or the homeowner receives you at the property.
• Credit Eligibility: If the contact is not the verified homeowner/decision maker, lives outside your agreed service radius, or cancels without rescheduling prior to arrival, Roofcrate will promptly issue a replacement or account credit.

4. Contractor Responsibilities

Contractors using Roofcrate agree to:

• Maintain appropriate state and local trade licenses and general liability insurance.
• Arrive punctually for confirmed homeowner appointments.
• Treat homeowners professionally, honorably, and in good faith.
• Notify Roofcrate promptly of any cancellation or scheduling conflict.

5. No Long-Term Contracts or Setup Fees

Roofcrate operates on a per-appointment basis without lock-in retainers or multi-month commitments. Contractors may pause or resume appointment volume based on crew capacity by contacting their territory coordinator.

6. Limitation of Liability

In no event shall Roofcrate be liable for indirect, incidental, or consequential damages resulting from job site conditions, weather delays, contractor performance, or homeowner disputes.

7. Contact Information

For legal notices or questions regarding these terms, contact us at [email protected].