Privacy Policy

1. Overview

Roofcrate (“we”, “our”, or “us”) operates roofcrate.com. We connect verified US residential homeowners seeking roof inspections with licensed roofing contractors. This Privacy Policy details how we collect, use, and protect information submitted by roofing contractors and homeowners.

2. Information We Collect

We collect information directly provided when submitting an inquiry or onboarding to our service:

• Contractor Details: Name, business name, business email, business phone number, coverage markets, and crew details.
• Homeowner Inspection Details: Property address, contact number, homeowner name, roof age, and reported issues (provided exclusively to the assigned roofing contractor).
• Technical Information: Standard anonymized logs, browser types, and device information to maintain site security and performance.

3. How We Use Information

We use collected information solely to:

• Coordinate and confirm inspection appointments between homeowners and contractors.
• Communicate schedule confirmations, appointment notes, or territory updates.
• Provide customer support and process billing for held appointments.
• Prevent fraud and ensure exclusivity guarantees are upheld.

4. SMS & Communication Consent

By providing your phone number and checking the consent box, you consent to receive informational messages and appointment updates from Roofcrate via phone, email, and SMS. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.

5. No Sale of Contractor or Homeowner Lists

We do not sell, rent, or trade your personal information or contact lists to external third-party advertisers. Homeowner appointment data is delivered exclusively to one assigned roofing contractor for that specific booking.

6. Contact Us

If you have any questions about this Privacy Policy or wish to request data updates, please contact us at [email protected].